Terms and conditions

Please read these terms before placing your order.

 
Article 1: Scope and modification of the General Conditions of Sale, Prices and Photos

1.1 - General Conditions of Sale - The present general conditions of sale apply to all orders placed on the website www.swp-plus-paris.fr.
swp-plus-paris.fr reserves the right to adapt or modify these Terms and Conditions at any time. In case of modification, it will be applied to each order the general conditions of sale in force on the day of the order.

1.2 - Price - swp-plus-paris.fr reserves the right to modify its prices at any time but undertakes to apply the rates in force which will have been indicated to you at the time of your order.

1.3 - Photos - The photos of the products marketed on swp-plus-paris.fr are not contractual. The rendering of the colors is variable according to the screen used and the settings of the latter. 21 Place de la Republique - 75003 Paris. Your check will be sent to you within 15 days of your request.



Article 2: Availability of products

Our product offers and prices are valid as long as they are visible on the site, while stocks last.
Upon receipt of your order, we check the availability of the ordered products. In case of unavailability, we commit ourselves within 7 days from the validation of the order either to deliver the ordered product to you, to offer you a similar product at a similar price, or to refund you by check on simple written request, either to refund it to you in the form of a gift certificate. In the case of the issue of a gift certificate, you can request the cancellation of it and its refund by check. By simple mail (however, for more security, we advise you to proceed to a letter with Acknowledgment of receipt) at the following address: Swp Plus - 21 Place de la Republique - 75003 Paris. Your check will be sent to you within 15 days of your request.


Article 3: Validation of the orders and electronic signature (law of March 13, 2000 on the electronic signature)

Any order form signed electronically by the consumer constitutes an irrevocable acceptance that can be challenged only within the limits provided in these Terms and Conditions. The validation of the order form, associated with the authentication and non-repudiation procedure and the protection of the integrity of the messages constitutes an electronic signature. This electronic signature has value between the parties in the same way as a handwritten signature. The colors are variable depending on the screen used and the settings of the latter. 21 Place de la Republique - 75003 Paris. Your check will be sent to you within 15 days of your request.


Article 4: Guarantee

4.1 - General - All products purchased on Swp-plus-paris.com are warranted against manufacturing defects under normal use. The warranty period appears on the sheet of each item and runs from the date of purchase. The document certifying the guarantee on which appears the date of purchase is the invoice that you receive by email. If during this warranty period it turns out that the product is defective, it will be repaired or replaced at the discretion of the manufacturer. The invoice will be claimed to enforce this warranty, the latter determining the date of purchase of the product.


Article 5: Terms of Payment and Security

5.1 - Terms of Payment - You can pay:
1) By credit card: Payment is made on secure banking servers of our partners (Paypal and Societe Generale). This implies that no banking information about you passes through the site of Swp-plus-paris.fr.
2) By check or postal check: Your order will only be processed upon receipt of your check and after validation of the bank credit. Beyond 7 days, without receiving your check, the order will be canceled.

5.2 - Security - The details of your credit card are encrypted using the SSL (Secure Socket Layer) protocol and never pass unencrypted over the network. Payment is made directly to the bank. Swp-plus-paris.fr has in no way access to these coordinates, and therefore can not keep them on its servers. That's why they are required for each new transaction on our site.

5.3 - Retention of title clause - The products remain the property of Swp-plus-paris.fr until the complete collection of your payment. However, upon receipt of the order by the customer, the risks of the goods delivered are transferred to the customer.

5.4 - Failure to pay - Swp-plus-paris.fr reserves the right to refuse to make a delivery or to honor an order from a customer who has not totally or partially paid a previous order or with which a payment dispute would be under administration.

5.5 - Use of vouchers - If they exist, vouchers can only be used for the purchase of material goods. Promotional vouchers and vouchers credited to your customer area as business gestures can not be converted into a refund check.




Article 6: Terms of delivery and delivery times

6.1 - General - The products are delivered to the delivery address that you indicated to us during the ordering process. Delivery in Metropolitan France (including Corsica), Monaco, DOM, TOM, local authorities and internationally.

Free delivery
Free promotional shipping may be available for certain products or for certain orders. This possibility is generally limited in time and remains closely linked to the amount of the order. If your order reaches a certain level, the displayed page will tell you if the conditions are met to benefit from a free delivery. In any case, the delivery will remain free of any information specifically identified and displayed on the page of your order, and stipulating that the delivery is free. The conditions required for free delivery may be canceled at any time without notice.

Currently, delivery is OFFERED from 80 euros of purchases on the site. Offer can not be combined with other promotions.

6.2 - Shipping Times - If you place your order before 12 noon, it will be processed during the day. If you place your order after 12am, it will be processed the next morning. All announced deadlines are calculated in working days.
Delivery Colissimo La Poste against signature of the recipient under 7 days minimum throughout the territory of Metropolitan France (including Corsica) and Monaco.
Delivery Colissimo La Poste against signature of the recipient in general 8 days on DOM (Guadeloupe, Guyana, Martinique, Reunion), TOM (French Polynesia, New Caledonia, Wallis and Futuna, French Southern and Antarctic Lands) and Local Authorities (Mayotte, St Pierre and Miquelon).
Delivery Colissimo La Poste against signature of the recipient in 10 days abroad.

6.4 - Delivery - The factor is at home. In case of absence, he goes home the next morning. In case of absence on his second visit, he leaves you a notice of passage and you can then withdraw your parcel at the post office closest to you. La Poste keeps your package in its offices for 14 days.




Article 7: Responsibilities

Swp-plus-paris.fr is not responsible for the breach of the contract concluded, due to the occurrence of an event of force majeure and especially in case of total or partial strike of the postal services, carriers, and disasters caused by floods or fires. Regarding the products purchased to meet professional needs (resellers, shops, wholesalers), Supreme-White-Paris.fr will not incur any liability for any consequential damages because of the present, operating loss, loss of profit, damage or expense, which could occur.


Article 8: Treatment of parcels not distributed by La Poste

These are the parcels that have not been delivered to the final recipient for the following reasons: IASP (Not at the Indicated Address), unclaimed (these are the parcels that were not claimed by the post office on time) and refused (these are the parcels that you refused).


8.1 - Returns under the motives "NPAI, unclaimed, refused" - After receipt and acceptance of your services, we will be able to offer you the best price. with product characteristics. Otherwise, a gift voucher will be credited to your account following your services. Supreme-White-Paris - SWP PLUS - 21 Place de la Republique - 75003 Paris. Check the amount of your product will be shipped within 15 days of your request. In the case of the issue of a gift certificate, you can request the cancellation of it and its refund by check. By mail (However, for more security, we advise you to proceed to a letter with Acknowledgment of receipt) at the following address: SWP PLUS - 21 Place de la Republique - 75003 Paris. Your check will be sent to you within 15 days of your request.



8.2 - Returns under the motive "spoliation" - These are parcels that have not been delivered to the recipient because of spoliation: empty package, torn, open, traces of shocks ...
If the package is damaged, torn, empty ..., you must refuse the package and contact us to inform us. In particular, you must ask the postman for a spoliation at the time of the refusal.
In the case where the package is made and shipped to your service, and depending on your acceptance of your package, we will offer you a product or product exchange with equivalent characteristics, at our expense. Otherwise, a gift voucher for the amount of your product will be credited to your account following the receipt of your package by us. Please refer to Article 10 of the General Conditions of Sale for the reimbursement of delivery costs. SWP PLUS - 21 Place de la Republique - 75003 Paris. A check for the amount of your product will be sent to you within 15 days of your request. Please refer to Article 10 of the General Conditions of Sale for the reimbursement of delivery costs. In the case of the issue of a gift certificate, you can request the cancellation of it and its refund by check. By mail (However, for more security, we advise you to proceed to a letter with Acknowledgment of receipt) at the following address: SWP PLUS - 21 Place de la Republique - 75003 Paris. Your check will be sent to you within 15 days of your request.


Article 9: Right of return

9.1 - Returns for retraction - The received product does not suit you: Reference error, hidden defect, size problem, color, characteristics, completely different product ... The product must be returned in good condition, unused, in its original packaging, even if this product has been opened, with all of its contents and any gifts that could be attached. In accordance with Article L.121-20 and following of the Code of Consumption, you have a period of 7 working days upon receipt of your order to inform us that you wish to withdraw so that our customer service will assign you a number of return agreement. Please refer to article 10 of the General Conditions of Sale for free returns.
After receipt and acceptance of your parcel by our services, depending on the nature of the product, available stocks and according to your wishes, we will offer you to reship the product initially ordered or an exchange product with equivalent characteristics, at our expense . Otherwise, a gift voucher of the amount of your product will be credited to your account following receipt of your volis by our services. If you have chosen to be reimbursed, please write your request by mail to the following address: SWP PLUS - 21 Place de la Republique - 75003 Paris. A check for the amount of your product will be shipped within 15 days of your request. In the case of the issue of a gift certificate, you can request the cancellation of it and its refund by check. By simple mail (however, for more security, we advise you to proceed to a letter with Acknowledgment of receipt) at the following address: SWP PLUS - 21 Place de la Republique - 75003 Paris. Your check will be sent to you within 15 days of your request.
Conditions for exercising the right of withdrawal - Returns will not be accepted for all products in blister and products in demand for return out of time. Destocked or discounted products will not be returned or exchanged; except in case of hidden defects.

9.2 - Returns for warranty - During the warranty period, if the product is defective, it can be replaced after appreciation. To request a return of the product, please notify our customer service who will issue you a return agreement number to affix on your package. Upon receipt of the agreement, you have 7 days to return the product. After this period, your return will be refused. Please refer to Article 10 of the General Conditions of Sale for free returns.
Upon receipt, our services will check the reason for return. If your product is made under a bad reason, it may be refused and so you will be redirected at your expense. The return pattern may especially be reclassified. From then on, you will be informed by email and the processing of your return will be based on the new reason. Please refer to Article 4 of our General Conditions of Sale for the guarantee.

Article 10: Delivery costs

10.1 Reimbursement of delivery costs - If the delivery costs incurred by La Poste are known by our services, we will refund your delivery costs. If these costs are not known by our services, a proof of the costs incurred will be requested by our customer service so that the latter is able to reimburse you.

10.2 Free Returns - Returns are free for all products that are subject to withdrawal and warranty. Please contact, indicating the reason for your return, our Customer Service who will issue you a Colissimo La Poste transport voucher to affix on the parcel to return to us and to deposit at the post office of your choice. You will not pay any shipping costs. Please refer to Article 9 of the General Conditions of Sale for return rights.



Article 11: Company Contact Information - Head Office


For any request to the Customer Service:
1) By the online form available on the site.
2) By mail to contact@swp-plus-paris.fr
3) By post: SWP PLUS PARIS - 21 Place de la Republique - 75003 Paris.
In order to optimize the processing of your requests, please specify after the mention "Customer Service" the subject of your mail: Désinscriptions, Refunds, Justifications, Request information ... In your mail please also indicate your name, first name, mailing addresses, email and, if you write to us about an order, the order number.